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How istanaimpian2 link keeps your account and data secure

When you open an account with us, your privacy is built into every step—from the moment you deposit via DANA, OVO, GoPay or QRIS to the second your…

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istanaimpian2 link How istanaimpian2 link keeps your account and data secure
REACH OUR TEAM

Contact us about your privacy

If you have questions about how we handle your data, want to update your account details, or need to request what information we hold about you, our support team is here. We respond to data requests via email or live chat during our standard support hours, and we aim to provide you with a copy of your information within 14 days of your request.

Team online

Live chat

Open the chat window in your lobby any time you're logged in. Our team responds within 2 hours during business hours. Ask about your account data, payment history, or privacy settings.

Email

Send your data request or privacy question to [email protected]. Include your account email and any details about what information you need. We reply within 24 hours.

Account settings

Log in, go to Settings > Privacy & Data to see what we have on file. You can update your phone number, email, and banking details for DANA, OVO, GoPay or QRIS at any time.

HOW WE PROTECT YOU

Data security and account safeguards

Your account sits behind encryption that scrambles your password, banking details, and withdrawal history the moment you send them to us.

Encryption

All deposits via DANA, OVO, GoPay and QRIS use SSL encryption. Your banking details are never stored in plain text on our servers. Withdrawals are verified before we release funds.

Device tracking

We log the device type, browser, and location of each login so we can spot when your account is accessed from a new place. Unusual activity triggers a verification step to keep your funds safe.

Payment partner security

DANA, OVO, GoPay and QRIS partners use their own security standards to process your transfers. We never hold your full banking credentials—only a reference tied to your account.

Data retention

Your account activity, balance history, and game logs stay on file for 3 years after your last login. After account closure, we keep transaction records for 7 years, then permanently delete personal data.

Your access rights

You can request a copy of all data we hold about you at any time. Email [email protected] with your account email. We'll send you a readable file within 14 days.

Changes and corrections

Found incorrect information on your account? Update your email, phone, or banking details in Settings > Privacy & Data. Reload your password from the login page if you forget it.

Frequently asked questions about privacy

When you request account closure in Settings, we stop collecting new data and flag your account as closed. Your transaction history and deposit records stay on file for 7 years to meet legal requirements. Personal details like your phone and email address are deleted after 90 days, unless we need to contact you about a withdrawal or dispute.

Yes. Email [email protected] with your request and account email. We'll send you a complete file of your account details, deposit and withdrawal history, gaming records, and login logs within 14 days. You can also view your recent activity and account balance history in Settings > Privacy & Data.

We encrypt all payment transfers using SSL protocol. Your banking credentials are never stored on our servers—only a secure reference is kept. DANA, OVO, GoPay and QRIS each run their own security checks before approving your deposit. We never charge a fee to process your transaction.

When you log in, we place cookies on your device to keep your session active and remember your settings. We also track your browser type and IP address to verify it's really you and spot unauthorised login attempts. You can clear cookies from your device settings, but you'll need to log back in each time you visit.

We never sell or rent your personal data. We only share information with payment processors like DANA, OVO, GoPay and QRIS to complete your deposit or withdrawal, and with legal or compliance partners where local law permits. We require all partners to keep your data confidential.

If you notice an unauthorised login, unusual withdrawal, or unrecognised game session, contact support immediately via live chat or email [email protected]. We can freeze your account, verify the activity, and reverse any fraudulent transactions. Change your password in Settings > Account Security right away.

We review and update our privacy practices whenever our services or local regulations change. We'll notify you by email at least 30 days before any major change takes effect. You can always view the current policy on this page or contact support if you have questions about what's changed.

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