Reference

How we handle your account, data and payments legally

When you open an account with us, your personal information, transaction history and payment details are protected under a clear legal framework.

Account security verified at loginData kept only as long as neededPayment details encrypted end-to-endYour withdrawal rights explained
Explore the Lobby Read FAQ
istanaimpian2 link How we handle your account, data and payments legally
GET IN TOUCH

How to contact us about your legal rights

Team online

Email Support

Reach our compliance team at [email protected]. Include your account ID, email address and a clear description of your request. We aim to respond within 48 hours on business days.

Live Chat

Use the chat widget in your account lobby. Our team is available 10:00–22:00 Indonesia time daily. Mention 'data request' or 'account closure' in your first message for priority handling.

Account Settings

Update your personal information, phone number and email directly in your account under 'Profile'. Changes take effect immediately and are logged in your account security history.

DATA & SECURITY

What we protect and how you can verify it

Encryption in Transit

All deposits via DANA, OVO, GoPay and QRIS are encrypted using 256-bit SSL technology. Your payment method and banking details are never stored on our servers; payment processors hold that data separately.

Account Access Logs

We record every login, withdrawal request and profile change to your account. You can view your full login history and active sessions under Account Security in your settings to spot any unauthorised access.

Data Retention Policy

Transaction records and account statements are kept for seven years to meet Indonesian tax and financial regulations. After account closure, we delete non-essential personal data within 90 days unless law requires longer retention.

Cookie Management

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can disable non-essential cookies in your browser settings without losing access to your account or withdrawals.

Third-Party Access

Your data is never sold to marketers. We share information only with payment processors, anti-fraud partners and regulators where law requires. You can request a full list of our data partners at any time.

Request Your Data

Email [email protected] with the subject 'Data Access Request'. We'll send you a complete copy of your account data, payment history and personal information within 14 business days.

Your questions about account rights and data

Your account stays active and your balance is preserved. We do not charge dormancy fees. If you want to close it permanently, you can do so anytime in Account Settings under 'Close Account'. Any remaining balance will be withdrawn to your registered payment method.

Withdrawals depend on local law. Most players withdraw to the same DANA, OVO, GoPay or QRIS account they deposited from. Contact our live chat team to discuss alternative arrangements if needed; we'll verify your request and process it within our security guidelines.

Every login uses encrypted HTTPS connection (indicated by the green padlock in your browser address bar). We also send you an email notification each time you log in from a new device. You can review all active sessions and log out remotely from Account Security in your settings.

We collect your full name, email address, phone number, date of birth and proof of identity (ID card or passport). This information verifies your age and location to ensure you're eligible to play where local law permits. We never share this data with third parties outside our payment and fraud-prevention partners.

Yes. Go to Account Settings, select 'Close Account' and follow the prompts. We retain transaction records for seven years for tax compliance, but we delete your name, email, phone and other personal identifiers within 90 days of closure, subject to local law.

Every withdrawal is verified by our compliance team to match your registered identity and payment method. Large withdrawals (over 50 million Rupiah) may require additional verification. Funds via DANA, OVO, GoPay and QRIS typically clear within one business day after approval.

Change your password immediately and contact our live chat team or email [email protected] with details. We'll review your account history, freeze it if needed and help you regain access. Report the issue within 24 hours for fastest response.

Related Pages

istanaimpian2 link Indonesia Register About Us istanaimpian2 link Login FAQ